Frequently asked questions
Everything You Need to Know
What is SiteCraft?
SiteCraft helps businesses get online and respond faster to customer communication using Website WhatsApp integration as well as increase visibility on Google search and Google Maps.
Why choose SiteCraft for website design?
Our expertise in Web creation ensures a seamless user experience, tailored to meet the unique needs of businesses around the globe
Do I need technical skills to use your services?
No. We handle everything for you — from website setup to WhatsApp chat integration. You only focus on running your business.
How do I get started?
Contact us via WhatsApp. We’ll guide you step by step.
How long does it take to get my business online?
Most businesses are online within 2–5 working days, depending on the package and availability of business information.
Is my business data safe?
Yes.We use secure hosting and trusted platforms to protect your business information.
What is the difference between Simple Web and Pro Web packages?
The Simple Web package is ideal for businesses that need a clean, single-page website to present their services and contact details clearly online. The Pro Web package offers a full multi-page website with better structure, stronger branding, and improved search visibility, making it suitable for growing businesses that want to appear more professional and engage customers in more detail.
Can I upgrade my package later?
Yes. You can upgrade at any time as your business grows. We make the process simple and fast.
What types of businesses do you work with?
If your business serves customers, we can help
Is WhatsApp Business required?
Yes. For WhatsApp communication with clients, you will need a WhatsApp Business number. We help guide you through the setup.
Is their a refund policy?
Yes, their is a 7 day refund period, once reached no refund will be accepted
Are there contracts or long-term commitments or subscriptions?
Yes, a monthly installment of KES 1,700 is required to keep your website secure and poperly maintained online
Will my website work on mobile phones?
Yes.
All SiteCraft websites are fully mobile-friendly and work well on phones, tablets, and desktops.
Can I request changes after the website is built?
Yes.
You’ll have a review stage where you can request reasonable adjustments before the website goes live.
Will my website appear on Google?
We apply basic SEO best practices to help your website appear on search engines.
However, Google rankings depend on many factors and results are not guaranteed.
Who owns the website after it’s completed?
You fully own your website once the project is completed and paid for.
Transform Your Digital Experience
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